FAQs
- Ensure we’re using the right channels of communication to meet the needs of our community
- Ensure our communications are reaching people effectively
- Ensure we’re making our communications as accessible as possible
- Access surveys and panel information in: Simplified Chinese, Greek, Vietnamese, and Hindi, or you can use the Telephone Interpreter Service on 131 450
- Complete a survey over the phone: call (03) 9262 6333
- Request a printed survey and reply-paid envelope: call (03) 9262 6333
- Use the National Relay Service to call us:
- Voice calls: 133 677
- Speak and listen: 1300 555 727
- SMS relay: 0423 677 767
- Internet relay: www.relayservice.gov.au
How does this review affect me?
We engage with our community through a range of methods and channels to make sure everyone is informed about important news, information and events that may affect or be of interest to them.
The review will help us keep our communication and engagement targeted and relevant. This will mean our community can access information when they need it, and in places that are convenient and easy to find.
How will Council use my feedback?
The feedback provided in this survey will be used to:
Is my personal data safe?
Council is committed to complying with the provisions of privacy legislation. This means that Council respects the privacy of individuals and complies with the Privacy & Data Protection Act 2014 (Vic) in the collection, use, storage, management, provision of access and disposal of information.
You can read our Privacy Statement on our website or contact us on 9262 6333 to obtain a copy of this.
Can I get help to participate?
Yes. We have a range of additional ways to get involved:
If you need another form of assistance, please call 9262 6333