Improving leisure services

Thank you to the 2,332 people who responded to our Improving Leisure Services survey.

Community engagement with Aqualink members, staff, swim clubs and the broader community closed on Friday 1 March 2024.

During March 2024, in collaboration with our external consultant, we also held focus group sessions and pop-up stalls across all of our leisure sites to ensure we capture a wide variety of views and feedback.

This puts us in a good position to ensure the community’s voice is heard, as we now work to analyse all the feedback shared with us, ahead of preparing the contract documents for the management of our Aqualink centres at Box Hill and Nunawading.

We will continue to keep you updated through this page as the project develops.

Next steps:

  • March 2024: Review and analyse community feedback/responses
  • April 2024: Finalise procurement plan
  • May – June 2024: Prepare procurement documentation
  • Aug – Sept 2024: External providers respond to the public procurement opportunity
  • Early 2025: Council to consider the appointment of a new provider

Background information

Council is currently exploring a change to the management model of our two Aqualink facilities from an in-house model to an external contract management model.

We're exploring this change to ensure we can continue to deliver a high standard of customer service and provide quality and diverse programs. We want to ensure our leisure services are accessible to all and meet community needs now and into the future.

Currently, we're preparing a public tender process which will invite external management companies to submit a proposal to manage our Aqualink facilities from 1 July 2025 onwards (dates are subject to change).

Once we have received proposals from management companies, Council will then consider these and decide on next steps. Any decisions made by Council will incorporate our community’s needs and preferences for the services and programs offered at our Aqualink centres.

To find out more, read our FAQs.

Thank you to the 2,332 people who responded to our Improving Leisure Services survey.

Community engagement with Aqualink members, staff, swim clubs and the broader community closed on Friday 1 March 2024.

During March 2024, in collaboration with our external consultant, we also held focus group sessions and pop-up stalls across all of our leisure sites to ensure we capture a wide variety of views and feedback.

This puts us in a good position to ensure the community’s voice is heard, as we now work to analyse all the feedback shared with us, ahead of preparing the contract documents for the management of our Aqualink centres at Box Hill and Nunawading.

We will continue to keep you updated through this page as the project develops.

Next steps:

  • March 2024: Review and analyse community feedback/responses
  • April 2024: Finalise procurement plan
  • May – June 2024: Prepare procurement documentation
  • Aug – Sept 2024: External providers respond to the public procurement opportunity
  • Early 2025: Council to consider the appointment of a new provider

Background information

Council is currently exploring a change to the management model of our two Aqualink facilities from an in-house model to an external contract management model.

We're exploring this change to ensure we can continue to deliver a high standard of customer service and provide quality and diverse programs. We want to ensure our leisure services are accessible to all and meet community needs now and into the future.

Currently, we're preparing a public tender process which will invite external management companies to submit a proposal to manage our Aqualink facilities from 1 July 2025 onwards (dates are subject to change).

Once we have received proposals from management companies, Council will then consider these and decide on next steps. Any decisions made by Council will incorporate our community’s needs and preferences for the services and programs offered at our Aqualink centres.

To find out more, read our FAQs.

Page last updated: 04 Mar 2024, 09:47 AM