Whitehorse Feedback and Complaints Policy

Consultation has concluded

Feedback on the Whitehorse Feedback and Complaints Policy concluded on 24 October 2021.

We are updating our Whitehorse Complaints and Feedback Policy and procedures. Our new policy will describe how to give feedback or make complaints, what happens after you give feedback and what you can expect.

We want to know what’s important to you when making a complaint or providing feedback. Our current policy is linked here in case you want to review it. Our new policy will be based on:

  • The requirements of the Local Government Act 2020
  • Guidance provided by the Victorian Ombudsman
  • Feedback from our community, staff and Councillors.

Please complete this short survey. You can also email us at CustomerServiceLeadership@whitehorse.vic.gov.au or call us on 9262 6316 or come to our community workshop.

Register here for Whitehorse Feedback Policy Community Workshop

Feedback on the Whitehorse Feedback and Complaints Policy concluded on 24 October 2021.

We are updating our Whitehorse Complaints and Feedback Policy and procedures. Our new policy will describe how to give feedback or make complaints, what happens after you give feedback and what you can expect.

We want to know what’s important to you when making a complaint or providing feedback. Our current policy is linked here in case you want to review it. Our new policy will be based on:

  • The requirements of the Local Government Act 2020
  • Guidance provided by the Victorian Ombudsman
  • Feedback from our community, staff and Councillors.

Please complete this short survey. You can also email us at CustomerServiceLeadership@whitehorse.vic.gov.au or call us on 9262 6316 or come to our community workshop.

Register here for Whitehorse Feedback Policy Community Workshop