Whitehorse Customer Service Centres

Feedback closed 1 June 2023.

What’s important to you about Customer Service from Council?

Whitehorse City Council has recently reduced the opening hours at its Customer Service Centres at Box Hill Town Hall and Forest Hill Chase Shopping Centre.

The Nunawading Civic Centre hours will not change.

The Customer Service Centres will be open:

The reduced hours at Box Hill and Forest Hill reflect the very low numbers of in-person visitors at those centres. Visitor numbers were declining before COVID and have continued to decline.

At the same time, we are seeing growing numbers of customers use Snap Send Solve, webchat and other digital channels.

Council commits to providing customer service in various ways, including in-person. Council must prioritise its resources responsively to our community’s needs, and proportionate to when, where and how our customers want to interact with us.

In January 2023, Council considered closing the Forest Hill and Box Hill centres entirely. Instead, it decided to reduce the opening hours and undertake broader community consultation.

Tell us what’s important to you when seeking service from Council. We want to hear your priorities.

Have your say by providing your answers to our survey by 1 June 2023.

For information on how reduced opening hours at Forest Hill and Box Hill Service Centres may affect you, please visit our Frequently Asked Questions here.